Privacy Policy

Introduction

Welcome to 99gt. We operate an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains in plain language what personal data we collect from you, why we collect it, how we use it, and the rights you have over that information.

By accessing or using the 99gt platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. This policy applies to all users of 99gt, regardless of how they access our platform — via a mobile browser, desktop, or any other device.

Information We Collect

We collect different categories of personal data to provide you with a secure and enjoyable gaming experience. The types of information we may collect are outlined below.

Personal Identification Data

• Full name, date of birth (to verify you are 21 years of age or older), and nationality.
• Email address and mobile phone number used for account registration and communications.
• A copy of a government-issued photo ID (e.g. National Identity Card) when KYC verification is required.
• Residential address, including city (e.g. Dhaka, Chittagong) and postal code, where required for account verification.
• Username and account password (stored in encrypted form — we never store plaintext passwords).

Transaction and Technical Data

• Payment details including bKash, Nagad, Rocket, Upay mobile banking numbers, Visa or Mastercard details (card number masked, CVV never stored), and transaction history.
• Device information: IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage logs: pages visited, games played (e.g. cricket betting, slots, live casino), session timestamps, and betting history.

How We Use Your Information

We process your personal data only for legitimate, clearly defined purposes. We do not sell your information to any third party for marketing. The purposes for which 99gt processes your data include:

• Account creation, identity verification, and age verification to confirm you are 21 years or older, in accordance with our responsible gaming obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Delivering platform services: providing access to cricket betting, live casino, slots, crash games, and fish shooting games.
• Customer support: responding to your queries, complaints, or disputes submitted via our support email.
• Fraud prevention, security monitoring, and responsible gaming checks — including detecting unusual account activity and protecting against unauthorized access.
• Sending transactional notifications (e.g. deposit confirmations, withdrawal approvals) and, where you have opted in, promotional communications about bonuses and new features.

Sharing Your Information

99gt does not sell or rent your personal data. We may share limited and strictly necessary information with trusted third-party service providers who assist us in operating the platform, subject to binding confidentiality obligations. These categories include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network partners) for the sole purpose of processing your financial transactions securely.
• Game content providers (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who may receive anonymized session data strictly for game delivery and fair-play auditing purposes.
• Regulatory or law enforcement authorities, only where 99gt is legally compelled to disclose information under applicable law.

Cookies and Tracking Technologies

99gt uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device by your browser when you visit our site. We use the following types of cookies: (a) Essential cookies — required for the platform to function, including session management and security tokens; (b) Analytical cookies — help us understand how users interact with our games and pages, so we can improve performance and fix issues; (c) Preference cookies — remember your settings such as language selection and display preferences.

You may disable non-essential cookies at any time through your browser's settings. Please note that disabling certain cookies may affect the functionality of some platform features. We do not use cross-site tracking cookies or serve third-party advertising cookies on the 99gt platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, fraud-prevention, and dispute-resolution obligations. Account data is typically retained for a minimum of five (5) years following the closure or deactivation of your account, to satisfy record-keeping requirements. When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked back to you. If you request deletion of your account and data, we will process your request within a reasonable timeframe and confirm the outcome via email, subject to any retention obligations that legally prevent immediate deletion.

Your Rights

As a user of 99gt, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure — under certain conditions you may request that we delete your personal data (subject to legal retention obligations).
• Right to restrict processing — you may ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to object — you may object to certain types of processing, including direct marketing communications, at any time.

We will acknowledge your request promptly and aim to respond in full within 30 calendar days. In complex cases we may extend this period by an additional 30 days and will notify you accordingly.

Data Security

99gt takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; regular security audits and vulnerability assessments; role-based access controls limiting staff access to personal data on a need-to-know basis; multi-factor authentication for administrative systems; and monitoring and alerting for suspicious activity on user accounts.

While we strive to protect your data using best-practice security measures, no system is entirely impenetrable. In the event of a data breach that may affect your rights, we will notify affected users and relevant authorities promptly in accordance with applicable legal requirements.

Third-Party Links

The 99gt platform may contain references to game providers and payment services. These third-party providers operate under their own privacy policies and terms of service, which we encourage you to review independently. 99gt is not responsible for the privacy practices or content of any third-party provider. Any data you provide directly to a payment processor (such as bKash or Nagad) or game provider is governed by that provider's own policies.

Children's Privacy

99gt is strictly an adults-only platform. Our services are intended solely for persons who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that a minor may have registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

99gt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 99gt platform following any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99gt handles your personal data, please do not hesitate to get in touch with our dedicated privacy team. We are committed to addressing your concerns thoroughly and transparently.

Email us at: [email protected] — our support team operates seven days a week and aims to respond to all privacy-related enquiries within 5 business days.